Western Union, Vienna
joined Western Union in 2007 as Business Project Manager – MBB to revitalize six sigma activities in EMEASA,
soon became the Head of Business Initiative Group (BIG – a strategy execution and leadership development platform) for EMEA-APAC.
then became Director, Global Process & Productivity and
- Led Global ROC (Regional Operations Center) Optimization activities including trainings, project coaching, creating productivity scorecards as well as SLAs between 4 ROCs and their clients
- Coached the creation of Business Process Architecture & dashboards for WU International Bank
- Facilitated Cost Saving projects like office foot print optimization, position migration, stop doing etc.
- Coordinated all productivity trainings for international business and mentored strategic improvement projects.
in his last position, he was the Director, Global Membership & Loyalty Programs to ensure WU’s transformation from a transactional company to customer centric company.